Refund, Return & Cancellation Policy

Website: https://alwaysnova.com/
Last Updated: 12 Sep 2026

At Always Nova, we value our customers and aim to provide a reliable shopping experience. If you experience an issue with your order, we are here to help. Please read our Refund, Return & Cancellation Policy carefully before placing an order.

1. Return Policy

We accept return requests for eligible products in accordance with the conditions outlined below.

To qualify for a return, the product must generally:

• Be unused and in its original condition.

• Be returned with its original packaging, labels, accessories, and invoice, where applicable.

• Be accompanied by the order number and proof of purchase.

• Meet the product-specific return eligibility requirements.

Certain products, including opened or used personal-care, health, hygiene-sensitive, or sealed products, may not be eligible for return due to safety and hygiene considerations, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.

Please contact our customer support team before sending any product back. Unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Products

We take care to ensure that orders are packed and delivered correctly. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, wherever possible.

To help us resolve your issue, please provide:

• Your order number.

• Your name and registered email address or phone number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and applicable law.

Please retain the product and its packaging until our support team provides further instructions.

3. Non-Returnable Products

For safety, hygiene, and product-integrity reasons, certain products may not be eligible for return or exchange, including:

• Products that have been opened, used, or tampered with, where return restrictions apply.

• Sealed health, personal-care, or hygiene products after opening, except where a product is defective, damaged, or incorrectly supplied.

• Products specifically identified as non-returnable on their product pages, where permitted by law.

• Products damaged after delivery due to improper handling or use by the customer.

These exclusions do not limit any rights that customers may have under applicable consumer protection laws.

4. Order Cancellation Policy

Customers may request cancellation before their order has been dispatched.

• Before dispatch: We will review the cancellation request and, if approved, cancel the order and initiate any applicable refund.

• After dispatch: Cancellation may not be possible. Eligible returns will be handled according to this policy.

• Already delivered: The customer must submit a return request if the product is eligible for return.

Please contact customer support as soon as possible if you wish to cancel an order.

If an order cannot be fulfilled by Always Nova, we will notify the customer and arrange an appropriate refund for any payment received.

5. Refund Eligibility

A refund may be considered in the following circumstances:

• An eligible order is successfully cancelled before dispatch.

• A product arrives damaged or defective.

• An incorrect product is delivered.

• An order cannot be fulfilled by Always Nova.

• A return is approved under this policy.

• A refund is otherwise required by applicable law.

All refund requests are subject to verification. We may request additional information or photographs to assess the claim.

6. Refund Processing Time

Once a refund is approved, we aim to initiate it within 5–7 business days.

Refunds will generally be issued to the original payment method used for the purchase. The time required for the funds to appear in the customer’s account may vary depending on the bank, card issuer, payment gateway, or financial institution.

If your refund has not appeared within the expected timeframe, please contact our support team with your order number and payment reference, if available.

7. Return Shipping Charges

If a return is necessary because Always Nova supplied a damaged, defective, or incorrect product, we will review the issue and provide appropriate return or replacement instructions.

For other approved returns, the customer may be responsible for return shipping costs, where permitted by law and communicated before the return is processed.

Please do not ship a product to us before receiving return instructions from our support team.

8. Exchanges and Replacements

Exchanges or replacements may be offered for eligible damaged, defective, or incorrectly supplied products, subject to product availability and applicable law.

If a replacement is unavailable, we may offer an appropriate refund or alternative resolution.

Replacement requests must include the order number and supporting information about the issue.

9. Orders Not Received or Payment Issues

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so that we can investigate the shipment.

If payment has been deducted but your order confirmation has not been received, please provide the transaction reference and payment details necessary to identify the transaction.

Do not share your card PIN, CVV, UPI PIN, password, or OTP with anyone claiming to represent Always Nova.

Where a payment is duplicated, an order is not confirmed, or a transaction fails, we will investigate and arrange an appropriate resolution in accordance with the payment provider’s process and applicable law.

10. How to Request a Return or Refund

To submit a request, follow these steps:

1. Contact Always Nova customer support using the official contact details published on our website.

2. Include your order number, purchase date, product name, and reason for the request.

3. Attach clear photographs or videos if the product is damaged, defective, or incorrect.

4. Wait for our team to review your request and provide instructions.

5. Follow the return instructions, if a return is approved.

We aim to respond to requests as promptly as possible. Processing times may vary depending on the nature of the claim and the information required.

11. Policy Changes

Always Nova reserves the right to update this policy when necessary. Changes will be published on this page with an updated revision date.

The applicable policy will be interpreted consistently with the customer’s rights under applicable law. Nothing in this policy is intended to exclude or restrict any non-waivable statutory consumer rights.

12. Contact Us

For questions about returns, cancellations, refunds, or order-related concerns, please contact us through our official website:

Website: https://alwaysnova.com/

Email: Help@alwaysnova.com
Phone: +91 8601277015

Contact Page: 

Please include your order number in all order-related enquiries so that we can assist you more efficiently.

Thank you for shopping with Always Nova. We appreciate your trust and look forward to serving you.