Return & Refund

Q. What should I do if I receive a wrong item?
Answer: If you receive a wrong or defective item, please contact us within 3 days at help@alwaysnova.com with an unboxing video. If the mistake is on our end, rest assured — your item will be replaced or refunded.

Q. How long does it take to receive a refund?
Answer: Once approved, refunds are usually processed and transferred to your account within 7 to 10 working days.

Digital products (e.g., eBooks) are non-refundable.

Shipping charges are non-refundable unless the fault is ours